More is Less

At work, there's a certain set procedure for each recurring task. Certain emails should go to certain people because those are the people doing work on the tasks. Recently, we added another person to the sales team. At this point, that person is redundant. All she does is forward stuff. So when an advertiser has some creative to deliver, there's one extra level of forwarding before it actually gets to the developer or designer that's doing the work. Because there are about 3-4 forwards, several hours and sometimes days are lost. I don't get why this hierarchy is needed. Does it make people feel important (like they're actually doing something) when they "touch" an email? Hiring more people actually gets less done.